Privacy Policy

Effective Date: February 18, 2025
Last Updated: February 18, 2025

AISalesCoach.ca (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to transparency regarding how we collect, use, and share information when you use our AI Sales Training Application (“App,” “Service”). This Privacy Policy explains how we handle user data. By using our App, you agree to the terms outlined below.

1. Information We Collect

When you use AISalesCoach.ca, we collect the following types of information:

1.1. Information You Provide

  • Personal Information – Name, phone number, email address, company details.
  • Account Data – Subscription status, account settings, payment details.
  • User Preferences – Industry, prospect avatars, difficulty level, real-time feedback settings.
  • Call Interactions – Call transcripts, audio recordings, coaching reports, and any information provided during AI roleplay calls.

1.2. Information We Automatically Collect

  • Device & Log Data – IP address, device type, operating system, session logs.
  • Usage Data – Frequency of roleplay calls, call durations, interaction types.
  • AI-Generated Feedback – Sales performance scores, coaching suggestions, conversation analytics.

1.3. Information from Third Parties

We may collect additional information from third-party integrations (such as GoHighLevel, Deepgram, OpenAI, Zapier) to improve AI performance and personalize coaching.

2. How We Use Your Information

By using AISalesCoach.ca, you agree that we may process, analyze, and utilize your data for the following purposes:

2.1. Service Optimization

  • Improve AI’s ability to simulate sales conversations.
  • Refine coaching insights based on user interactions.
  • Personalize AI responses based on your preferences and past performance.

2.2. AI & Machine Learning Enhancements

  • Train AI models using anonymized interaction data.
  • Identify patterns to improve negotiation coaching strategies.
  • Develop new features based on user behavior.

2.3. Marketing & Business Development

  • Analyze aggregate user trends for strategic decision-making.
  • Develop new products or services based on usage insights.
  • Use anonymized data for marketing and promotional materials.

2.4. Account & Billing Management

  • Manage subscriptions, payments, and user access.
  • Prevent fraud, enforce Terms of Service, and resolve disputes.

2.5. Compliance & Legal Requirements

  • Comply with regulatory, legal, and security obligations.
  • Investigate potential security threats or policy violations.

3. Data Sharing & Third-Party Use

AISalesCoach.ca does not sell user data, but we may share it under the following conditions:

3.1. Service Providers & Integrations

We use third-party providers to support essential functions:

  • AI Processing – OpenAI, Deepgram (for call transcription & coaching analysis).
  • Cloud Storage – Firebase, AWS, or similar services for secure data handling.
  • Billing & Payments – Stripe for subscription payments.

3.2. Business Development & Partnerships

  • We reserve the right to use anonymized or aggregated data to create new business opportunities, develop insights, and market additional services.
  • User data may be analyzed internally to explore new AI-driven training programs or products.

3.3. Legal Compliance

We may disclose user data if required by law, government requests, or to protect our legal rights.

4. User Consent & Data Control

By using the App, you explicitly agree to the collection and processing of your data for all purposes outlined in this policy.

4.1. Your Choices & Rights

  • Opt-Out of AI Training: Users can request that their data not be used to improve AI models, but doing so may limit functionality.
  • Request Data Deletion: Users may request deletion of their stored data, though certain transaction records may be retained for legal purposes.
  • Modify Data & Preferences: Users may update their account details via the App settings or by contacting us directly.

4.2. AI Interaction & Privacy Expectations

  • Any data shared with the AI Agent is stored and used at our discretion for analysis, product development, and business growth.
  • Users agree that conversations with the AI are not confidential.

5. Security & Data Retention

AISalesCoach.ca implements industry-standard security measures to protect user data. However:

  • No system is 100% secure – users share information at their own risk.
  • Data is retained as long as necessary for operational, legal, and analytical purposes.

6. Updates to This Privacy Policy

AISalesCoach.ca reserves the right to change this Privacy Policy at any time without prior notice. Updates may not be reflected immediately. Your continued use of the App constitutes acceptance of the revised terms.

7. Contact Us

For privacy-related inquiries, you may contact us at:

Email: support@aisalescoach.ca
Phone: (403) 585-5132
Address: 63 Hidden Mews NW, Calgary, Alberta, T3A 5S8